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Privacy Policy

At Trailblazers we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, including through our website and during your stay at our accommodation.

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1. Information We Collect

 

We may collect the following types of information:

  • Personal Information: Name, address, email, phone number, and other contact details provided when you make a booking or contact us.

  • Payment Information: Details of payment cards or other financial information needed to process bookings.

  • Identification Data: Passport or ID card details as required by law for guests.

  • Stay Information: Details regarding your stay, including room preferences, length of stay, and special requests.

  • Website Usage Data: Information about how you use our website, collected through cookies or similar technologies (e.g., IP address, browser type, pages visited).

 
2. How We Use Your Information

 

We use your information to:

  • Manage your bookings and reservations.

  • Process payments.

  • Provide customer support and respond to enquiries.

  • Ensure compliance with legal obligations (e.g., record-keeping for tax or safety purposes).

  • Personalise your experience. 

  • Improve our services, including enhancing our website functionality and performance.

 
3. Legal Basis for Processing Your Data

 

  • We process your personal information based on the following lawful grounds:

  • Contractual necessity: To fulfil our contract with you when you book with us.

  • Legal obligation: To comply with laws, including record-keeping requirements.

  • Legitimate interests: To improve our services and ensure the security of our operations.

  • Consent: Where you have explicitly consented to specific processing, such as for marketing purposes.

 
4. How We Share Your Information

 

We may share your personal data with:

  • Payment processing providers to handle transactions.

  • Regulatory bodies or law enforcement where required by law.

  • Service providers, such as website hosting, booking management platforms or IT support partners, to assist in our operations.

  • Marketing platforms, with your consent, to send you promotional offers or newsletters. 

 

We do not sell or rent your personal information to third parties.


5. Data Security

 

We take reasonable steps to protect your data from unauthorised access, loss, or misuse. This includes implementing appropriate technical and organisational measures, such as encryption and secure storage.

 

6. Retention of Your Data


We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, accounting or reporting requirements. In most cases, booking and identification records are kept for up to six years to comply with UK tax and Regulatory obligations.  Information this is no longer required is securely deleted or anonymised. 

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7. Your Rights


Under UK GDPR You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any inaccuracies in your personal information.

  • Deletion: Request the deletion of your personal data where it is no longer needed for the purposes it was collected.

  • Objection: Object to the processing of your data for certain purposes, such as marketing.

  • Withdrawal of Consent: Withdraw consent where processing is based on consent (e.g., for marketing communications).

  • Right to Complain: You may raise concerns with the Information Commissioner’s Office (ICO)

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To exercise these rights, please contact us at emma@trailblazersproperties.co.uk.
 
8. Cookies

 

We use cookies to improve your browsing experience, understand how you use our website and allow us to remember your preferences.
For more information on cookies and how we use them, please see our Cookie Policy.
 
9. Changes to This Privacy Policy


We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
 
10. Contact Us


If you have any questions or concerns about this Privacy Policy, please contact us at:
 
Trailblazers Group Limited
Email:  emma@trailblazersproperties.co.uk    
Phone: 01443  526060
Address: C/o Greene and Co – Pembroke House, Ty Coch, Cwmbran, NP44 3AU
 

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